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Ha! Who’d have believed I’d say that?
Well, it’s true. When you start thinking about how you can help other people and stop trying to make money so hard, it just comes to you. It just appears! Really.
Yesterday, I actually turned a customer away. I know this wonderful lady (she’s a real sweetheart), and I know that she’s not ready for the stuff in my site. It’s a little more advanced, for people who understand more than she does at this point.
I remember what that was like. Everything seemed incredibly complicated and I just wanted someone to lead me by the hand and tell me what to do. I think it’s really cool that she trusts me to be that person.
So, I sent her to the best place for that online. Really.
It’s not my site. Yes, I’m an affiliate for it, but I get about half of what I would had I signed her up for my site. I mean, it wasn’t fiscally smart.
It was people smart.
When you get someone into something they can’t handle, just for the money, they come to distrust you. They figure what you gave them is bull because they can’t understand it at that point in their education. They get frustrated and they back away from you.
So, you see, by being people smart instead of money smart, you get a customer and a friend. That’s something money can’t buy.
Right?
Popularity: 25% [?]
July 17th, 2008 at 9:27 am
The auther is very very honest person. It is rare that you turn someone down. I totally agree with the auther that be smart instead of money smart. If people trust you than they will come to you sooner or later. Good work, keep going
July 18th, 2008 at 7:41 pm
I couldn’t help but giggle the entire time I read this, not to be rude, but I do believe that although you sent her to a affiliate site, you were still being self-serving but you already pointed that out that you shouldn’t use peoples trust to your advantage only to loose it. That’s the beauty about affiliate sites and referrals in general (that you do get a commission for) they can build a little community of similar-themed people geared towards helping people, this lady is on the right track now and may even return to your site when she is more advanced. She may even return your comment and call you a sweet heart.
July 19th, 2008 at 2:57 am
We need intelligent customers who can understand what we mean. In this was way we can get benefits from both sides. Later on there will not be any misunderstanding.Good blog indeed, so frank and so practical and real.
July 19th, 2008 at 11:13 am
I think that we should try to get the confidence of our customers. Maybe they don’t undestand our business, but if they trust us there is no need for them to understand everything. They can trust us and we don’t have to stop making money.
July 20th, 2008 at 9:09 am
Ha! Yes. I can see how you’d make light of sending her to an affiiate site. I was being honest about that.
However, if it wasn’t the best site I know where people can get started on the right foot and quickly, I’d have sent her somewhere else that was (if indeed, there was such a place).
The reason I feel so strongly about the site I sent her to is why I’m an affiliate. It wouldn’t make any sense at all for me to be an affiliate of a site I didn’t recognize or a site that I didn’t already know well and believe in.
Could I have sent her to a naked link? Sure. Should I have? Hmm… That’s a point for discussion. However, we’re still business people, after all.
Pat
July 22nd, 2008 at 5:04 pm
I completely understand sending her somewhere else if she just wasn’t ready for the content. Totally Understandable. Was it wrong for you to send her somewhere else? No. Becasue waht will happen is that will happen to you someday. What goes around comes around.